Dell Air was literally a life saver for me. My mom is 76 and in very poor health. My air conditioner went out on a day that it was well over 90 degrees. Even though it was on a Saturday, Dell Air was at my house within three hours and had it up and running approximately an hour after arriving.
I cannot thank Dell Air enough for the excellent work and quick response time. You were truly a life saver. Thank you.
Gail Bisbee, Forest Park
__________________________________________________________________
I've been a Dell Air customer since Marius solved a problem in my original Cobb County home that no one else could. After adding insulation, both in the attic and under the flooring and putting on storm windows, my fuel bills were unchanged. To make matters worse, the house never was comfortable. It was hot in the summer and cold in the winter. I had other companies out, and they blamed it on the fact that I had a (small) split level.
I told a coworker, and he suggested that I call Dell Air and speak with Marius. Marius came and looked at my system. The system was old and needed replacing, but he pointed out that my main issue was that the house did not have the proper ducting. He said that we needed to add an additional intake vent. Dell's team arrived on time and finished on time. The new system worked great. The result was that the house was always comfortable and my utility bills were immediately cut in half!
I have since had a maintenance contract with Dell Air, which was a factor in the quick sale of my house two years ago. When I moved to my current home, I called Dell for an inspection. Mike my current technician is wonderful. He did what he could to keep my system going, but I purchased a neglected foreclosed property.
When the system recently quit functioning, I contacted Dell and met with Josh. Because I went to high school with Tommy Estes, I also called his group. The salesman was late, provided a much larger bid and as I later discovered would not have corrected the problem.
When Josh came, he surveyed the system and provided me with options. He was very knowledgeable, courteous and concerned about solving my problem. He also made me aware of the current tax rebate.
We are scheduling my new installation with Dell Air. I have every reason to believe that it will go smoothly and I will continue to recommend Dell Air to all my friends.
I truly value a company I know is honest, knowledgeable and that I can recommend with complete confidence. Rare these days.
Linda Griffith, Oxford
__________________________________________________________________
After considering two other companies, I chose Dell Air because of Angie's list, your faster response and lower rates. Your technician was professional and polite. I'm particular about quality, and he lived up to it. Thanks for coming out so quickly and returning my calls.
Nickki Blystone, Ellenwood
__________________________________________________________________
I found Dell Air Conditioning by surfing on the web. I chose you because your diagnostic fee was about $4 cheaper and you were available to help that day without an additional charge. The gentleman who answered the phone was courteous and seemed to care about what he does. In fact, I even wondered if he was the owner of the company. (He was not.)
My husband worked with the technician and said he was a really great guy who seemed interested in doing a complete job. Yet he did not do extra work or try to sell us on service we didn't need. He even gave us some money-saving tips and left us feeling like we received great service at a good price. We would definietly use Dell Air again and recommend the company to friends. We are very impressed and, honestly, not the easiest to please.
Before he came, our AC system was simply not blowing hard or very cool. Now our house is nice and cool, even in the heat of the afternoon and when full of friends and family.
Christie, Atlanta
__________________________________________________________________
Mike was here PROMPTLY and did a very thorough job of diagnosing the leak that had water coming out of the ceiling and onto a chair and carpet. He cleared the plugged drain line from the furnace in the attic and hopefuly, there will be no more leaking.
We have been MOST impressed with the prompt, courteous and thorough service we have ALWAYS received when we have called Dell Air.
Edna (Eddy) Williams, Newnan
__________________________________________________________________
Despite the August heat and tight crawl space, your technician kept a pleasant attitude throughout. He rushed to return cooling to our home but took the time to explain everything to me. He inspected everything and communicated with me opnely. He spoke with me on things that I probably would need to address in the future. I appreciate him trying to work within my budget and letting me know about your maintenance program.
His work area was clean -- the same as before he started his repair.
Sherry Turner, Smyrna
__________________________________________________________________
I just wanted to express my thanks to all involved (Frank, Tim, Farin, Quincy, etc.) for getting to the root of the problem with the heat pump and getting it all taken care of properly. You certainly know the meaning of customer service when it took only two strikes and out for the bad heat pump.
Hopefully, in the not-too-distant future we will be able to call you back and install a unit for the upstairs.
Thank you again.
Tony & Mila
___________________________________________________________________
What a pleasure doing business with a company that believes in the old-fashioned virtue of total customer service. Recently, my wife and I had an issue with our fan motor and Frank was kind enough to come and help us.
Not only did he come the same day we called you, but he identified several areas that could be improved with the systems we had purchased from you several years ago. That brings me to my ultimate point. The systems had been installed improperly, and Frank identified that. Instead of walking away and leaving us in a fix, your company stood by your product and repaired the installation at no additional cost to us. This will probably save us hundreds of dollars a year in increased efficiency.
We are very impressed with our company and with Frank, our service technician. H took the extra time to completely repair the systems and explain what he was doing and why. Before he left, he gave me several tips that will surely help keep our systems running efficiently during the summer months ahead.
We are huge fans of Dell Air and recommend you highly to anyone who wants top notch products, total customer care & dedication to getting it right.
Bill Cole, Fayetteville
___________________________________________________________________
Mike is absolutely terrific - thorough and explains well. He leaves his work area just like it was before he stared. He is one of the reasons I stay with your company.
Christy Stillians, Snellville
___________________________________________________________________
City: Atlanta, GA
Project: Central A/C - Service or Repair
They contacted us promptly. The person they sent over to inspect our compressor was very knowledgeable and thorough. Their price was the best by far. We hired them to replace our compressor and it was done the next day. We liked them so much that we are now using them as our regular Air Conditioning Service. We highly recommend them.
___________________________________________________________________
City: JONESBORO, GA
Project: Central A/C - Service or Repair
"Tech arrived during the stated time frame and the issue was resolved within minutes of his arrival."
___________________________________________________________________
City: Jonesboro, GA
Project: Gas or Electric Furnace / Forced Air Heating System - Repair
"Excellent service. Great customer service over the phone and the technicians that came to my home. They were on-time extremely professional, knowledgeable and explained the problem, solution and showed me the defective parts.
___________________________________________________________________
City: Atlanta, GA
Project: Heat Pump - Repair or Service
"Top Notch, Honest service. They rearranged their schedule to work me in quickly and were very responsive, communicated exactly the needed repair without overcharging for the work. I have a long term service contract in place with them because of this experience."
___________________________________________________________________
City: Atlanta, GA
Project: Central A/C - Service or Repair
"I had a wonderful experience with Dell Air Conditioning. I was a new home owner and had some issues with one of A/C units. The tech was on time and very professional. I will be using them if I need any further A/C issues."
___________________________________________________________________
City: Atlanta, GA
Project: Furnace / Forced Air Heating System - Repair or Service
"Dell gave a prompt response to request for winter furnace check-up. Knowledgeable repairman sent. On time and courteous.
___________________________________________________________________
I got your card today thanking me for my business but honestly it's really you guys that need the thanking. I called Estes heating and air to have a look at my 7 year old Trane heat pump and was given the "hard sell" to install a new unit. The technician from Estes begrudgingly left me an invoice to repair my current unit and left me in the cold without heat. I called the Estes office and was jerked around for about 2 weeks trying to get an itemized copy of the estimate from them so I could know exactly what was being repaired and if I was being "ripped off" or not I was told "we don't provide that kind of estimate let me talk to my manager". After I bluntly asked "what kind of business are you operating" I was provided with a real estimate. Something did not feel right with their reluctance to provide me a real estimate and with their technicians hard sell I was beginning to get the idea that something was going on.
I called Dell heating and air and was given an appointment THAT DAY. The technician arrived just a few hours after I called and within 30 minutes my heating system was warming up my freezing house. I was given a accurate estimate ON THE SPOT from the technician who explained every part of the repair process to me. He even discovered our unit was covered under its original warranty and processed the warranty claim for us and got parts on order. A couple days later the parts were in and he was back out repairing the unit. When he left my unit was performing better than it did when I had it installed 7 years ago. The on the spot estimate I was given was accurate to the single penny with no unexpected charges. I now have a unit with a new compressor and a 5 year warranty. I also have a contact with the best HVAC company in town so if there are problems I have someone I can trust to advise me honestly. My only regret is that I did not call you first. I could have easily retired a perfectly good unit that was still covered under its factory warranty so someone could meet a sales quota.
I was so impressed with your service I recommended you to a colleague who was also highly impressed with your professionalism and your willingness to explain exactly what you were doing and what was wrong. He had a brand new house with a frozen pipe causing issues with his heating system. He ended up putting both of his units under a Dell service contracts. Your honesty, professionalism and dedication to doing what is right for your customers has earned you my business for life. I will be keeping a Dell service contract on my unit from now on and when the time comes will be purchasing my next unit from your company.
And as you have seen already word of mouth advertising is very powerful. Hopefully this is one of many other people I am able to send your way. Thank you for being so good at what you do!
Robert Chase, Ellenwood
