Someone to Talk To

• Live customer service 24/7/365.
• A managing partner always on call, even during off hours & weekends.
• You will never speak with a machine. (If lines are busy, a recording will answer, but you will be connected with a live person as soon as possible.)
• 24/7/365 contact via the internet (Schedule service, share your thoughts or ask questions. We'll monitor contact throughout the business day
  M-F.)

Choices

Dell Air Offers A Menu Of Choices That Sets Appointments To Fit Your Busy Schedule

1. Guaranteed 8 AM arrival, or
2. 2-hour appointment window (industry average: 5 hours), or
3. Advance call to your office or cell phone to let you know when to meet. (This frees you to keep your daily schedule rather than wait at home for someone to arrive.) or
4. Saturday appointments with NO EXTRA FEE

We always confirm our appointments the day before with an email or phone call.

No Hidden Charges or Maddening Delays

• Our service vans are stocked with 700 to 1,000 parts so that your job will not be held up for lack of an available part.
• If we do have to go for a part, you will never pay for extra time.
• We price every job up-front and will show you that every quote comes from our price book... no surprises, no tricks, no games.
• Our 2,700 square foot warehouse is stocked with over 13,000 parts. Some contractors work from their vans. If they need a part, they have to rely on suppliers who keep business hours. When your Dell Air technician arrives, he'll likely have the parts he needs for your job -- if not, he can access our warehouse 24/7/365.
• Our technicians carry Nextel phones with voice and text. On the extremely rare occasion that he'll be delayed, you will know about it. If he's not sure how to proceed, he'll be in direct contact with someone who has the answer. If he needs a hand, help will be on the way.
• Only Dell Air offers helpful decision-making Consumer's Guides and the opportunity to communicate your concerns 24/7/365.